Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew. If there is an issue with your order, please follow the steps below.
1
Contact Support
Email our team within 14 days of receipt with your order number and a description of the issue.
2
Provide Documentation
If your order arrived damaged, please attach photos of the packaging and product for our records.
3
Review Process
Our team will review your request within 48 hours to determine eligibility for a replacement or store credit.
4
Resolution
Once approved, we will ship out a replacement bag or issue a credit to your account immediately.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing